You do not need to know the correct technical application name before contacting us.
Start by telling us what you are trying to achieve.
Where relevant, please include:
what you want to do;
property type;
property location;
whether electricity supply already exists;
what happened to the existing meter or supply, if relevant;
any TNB reference, notice, letter, quotation, or instruction;
existing electricity bill where relevant;
relevant photos;
relevant documents; and
any electrical changes you are planning.
You can contact us if you need help with matters such as:
new electricity supply;
upgrade or change of existing supply;
meter replacement or supply restoration;
RJO;
Change of Tenancy guidance;
Account Termination guidance;
electrical rectification related to a TNB matter; or
another electricity-supply situation you are unsure about.
Depending on the situation, we may:
answer the question directly;
ask for additional information;
review documents or photos;
recommend a site inspection;
identify the appropriate TNB service;
explain what needs to be prepared;
advise whether contractor involvement is needed;
advise whether another professional is required; or
recommend the next practical step.
General information on this portal explains common situations.
The exact requirement for your case depends on the actual property, electrical installation, customer type, TNB requirements, and current site condition.
The actual case determines the exact route.